Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

Request a cancellation within: 24 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Privacy policy

Privacy Policy
Effective Date: 08/21/24
Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us on Etsy.
1. Information We Collect
When you make a purchase or contact us through our Etsy shop, we may collect the following information:
* Personal Information: Name, email address, shipping address, and payment information.
* Order Details: Information about the products you purchase.
* Communication: Any messages or questions you send to us.
2. How We Use Your Information
We use your personal information for the following purposes:
* To Process Orders: To fulfill and ship your orders.
* To Communicate: To respond to your inquiries and provide customer support.
* To Improve Our Services: To enhance your shopping experience and improve our products and services.
3. Data Security
We implement reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can be completely secure, and we cannot guarantee absolute protection.
4. Sharing Your Information
We do not sell or trade your personal information. We may share your information with:
* Etsy: As part of the platform's processing and customer service.
* Service Providers: Third parties that assist us in processing payments or shipping orders, only as necessary for those purposes.
5. Cookies and Tracking
We do not use cookies or tracking technologies on our Etsy shop. Etsy’s own cookies and tracking policies apply when you use the Etsy platform.
6. Your Rights
You have the right to:
* Access Your Information: Request access to the personal information we hold about you.
* Correct or Update Information: Request corrections to any inaccurate or incomplete information. (Within 48 hours of purchasing)
* Delete Information: Request the deletion of your personal information, subject to legal and regulatory requirements.
To exercise these rights, please contact us via Etsy messaging.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Etsy shop page. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us through Etsy messaging or at Support@demureculture.com.
Thank you for shopping with us!
Demure Culture <3

Legal imprint